Put an AI voice agent on your customer calls
Multilingual AI Customer Service — Arabic + English, 24/7
A production-ready AI voice and chat agent that handles customer calls and inquiries in Arabic and English simultaneously. Built with real-time STT, LLM reasoning, and TTS — with IVR integration, live agent escalation, full compliance with SAMA/PDPL, and a complete analytics dashboard.
48h response · No commitment
Who it is for
- ✓Banks and fintechs whose call volume outgrew the call centre
- ✓Telecom operators handling the same questions thousands of times a month
- ✓Any business where customers call in Arabic and English and wait on hold
- ✓Teams that need calls answered outside working hours without night staff
The decision you are making
The usual answer to call volume is more agents, and the usual answer to cost is a phone menu nobody finishes. A voice agent only helps if it clears the calls that are genuinely repetitive and hands over the rest cleanly — which means it has to understand Arabic as it is actually spoken, answer fast enough that the caller does not talk over it, and know when to stop and fetch a human. That handover is where most deployments fail, so it is built in rather than bolted on.
What's Included
The conversation
- ✓Arabic and English voice, in the same call
- ✓Real-time speech to text, LLM reasoning, speech back
- ✓Website chatbot on the same brain
Telephony
- ✓IVR call integration
- ✓Escalation to a live agent
Oversight
- ✓Call recording and logging
- ✓Analytics dashboard
Compliance
- ✓Built to SAMA and PDPL requirements
How It Works
Best For
Banks, fintech companies, telecom operators, and any business handling 10,000+ customer interactions monthly.
Pricing Model
Questions buyers ask
Does it really handle Arabic?
Yes — Arabic and English, and both within the same call. That is the harder case: most off-the-shelf systems break when a caller switches language mid-sentence.
What happens when it cannot answer?
It escalates to a live agent. Handover is part of the product, not something added later.
Does it connect to our phone system?
Yes, through IVR call integration.
Can it answer on our website too?
Yes — the same agent runs as a website chatbot alongside the phone line.
Can we see what it said?
Calls are recorded and logged, and an analytics dashboard shows what is coming in and how it was handled.
Is it acceptable for a regulated business?
It is built to SAMA and PDPL requirements, which is what a Saudi financial-sector deployment is held to. We have delivered a multilingual voice assistant for a SAMA-licensed fintech.
How long until it is live?
Four to six weeks, covering branding, configuration, integration and testing.
What does it cost to run?
A one-time setup fee plus a monthly subscription covering hosting, maintenance, updates, security patches and support.
Who you are dealing with
- ✓Registered in Saudi Arabia (CR 4030592418) and in Germany (USt-ID DE354426362)
- ✓Offices in Jeddah, Berlin and Dubai
- ✓GDPR-compliant delivery on every project
- ✓A German-speaking contact on German-language projects
- ✓We work in Arabic, English and German
Interested? Let's talk.
Tell us about your project and we'll send you a custom proposal within 48 hours.