EdfaPay – Multilingual AI Voice Assistant (KSA)
An advanced AI-powered voice assistant built for EdfaPay, supporting Arabic, English, and French. It uses LLM, speech-to-text (STT), and text-to-speech (TTS) technologies to handle voice interactions, execute commands, and provide intelligent responses to technical and financial queries.
The Challenge
EdfaPay — a SAMA-licensed payment company in Saudi Arabia — needed an intelligent voice assistant that could handle customer queries in Arabic, English and French simultaneously, understand financial terminology, and execute commands accurately across all three languages.
The Solution
We built a multilingual AI voice assistant using LLM, STT and TTS technologies. The system understands voice input in all three languages, processes financial queries intelligently, and responds naturally — functioning as a 24/7 intelligent front-line support.
- Full support for Arabic, English and French voice interactions
- LLM-powered understanding of complex financial queries
- Speech-to-Text (STT) with multilingual accent recognition
- Text-to-Speech (TTS) with natural-sounding responses
- Command execution for payment-related operations
- Seamless language switching mid-conversation
Technologies Used
The Results
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